We've helped hundreds of companies optimize their ID verification flows to ensure the best possible user experience. As part of this work, we've learned what works - and doesn't - when onboarding customers and we've compiled a list of actionable tips to help keep your users happy.
1. Use text inputs, not dropdowns for date of birth
Despite what you may expect, on average users fill out 3 separate text inputs asking for the day, month and year of their birth faster than they can fill out 3 dropdowns. When coupled with strong data validations, text input date of birth entry increases conversion rates.